Refund policy

Cancellation & Refund Policy

We understand that plans can change. If you need to cancel or reschedule your appointment, please contact us at info@luresto.com.

Appointment Cancellations

Appointments may be cancelled or rescheduled by contacting us at least 24 hours before the scheduled appointment time.

Cancellations made at least 24 hours before the appointment may be eligible for a full refund or may be rescheduled to another available date.

Cancellations made less than 24 hours before the scheduled appointment, as well as missed appointments (no-shows), may not be eligible for a refund.

If we need to cancel your appointment, you will be offered the choice of rescheduling your treatment or receiving a full refund for any service that has not been provided.

Online Booking Cancellation Rights

Where applicable under consumer law, customers who book services online may have the right to cancel their booking within 14 days from the date the booking is made.

If you request an appointment or treatment to take place during this 14-day cancellation period, you expressly request that we begin providing the service before the cancellation period has expired.

If the service has already begun when you cancel, we may retain or charge an amount proportionate to the service already provided, where permitted by applicable law.

Once a service has been fully performed following your request for it to begin during the cancellation period, your statutory right to cancel may no longer apply.

Treatment Results and Service Concerns

Results from aesthetic and cosmetology treatments may vary from person to person depending on individual factors, including skin or scalp condition, lifestyle, age and response to treatment.

A refund is not automatically provided solely because the final cosmetic result differs from a client's personal expectations.

However, if you believe that a treatment or service has not been provided with appropriate care and skill, please contact us as soon as possible at info@luresto.com so that we can review your concerns and work with you toward an appropriate resolution.

Nothing in this policy affects your statutory consumer rights.

Refunds

Where a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since we confirmed your refund, please contact us at info@luresto.com.

Contact

For questions regarding cancellations, rescheduling or refunds, please contact us at:

Email: info@luresto.com