Terms of Service

Last updated: August 14, 2026

Overview

Welcome to Luresto.

The terms "we", "us" and "our" refer to Luresto. Luresto operates this website and provides aesthetics, cosmetology, skincare, facial, hair and scalp treatments, consultations, appointment booking and related services (the "Services").

Our website is powered by Shopify, which enables us to provide our online Services to you.

These Terms of Service, together with our Privacy Policy, Cancellation & Refund Policy and any other policies referenced on our website, govern your access to and use of our Services.

By accessing our website, making a booking or purchasing a Service, you agree to these Terms.

If you do not agree with these Terms, you should not use our Services.

1. Eligibility and Account Information

You must be legally capable of entering into a contract to make a booking or purchase through our website.

Where Services are lawfully provided to persons under the age of 18, appropriate consent from a parent or legal guardian may be required.

When making a booking, payment or creating an account, you agree to provide accurate, current and complete information.

You are responsible for maintaining the confidentiality of any account credentials associated with your account.

2. Our Services

Luresto provides professional aesthetics and cosmetology services, which may include:

• Facial skin treatments and skin rejuvenation

• Skin boosters and mesotherapy

• Hydrafacial treatments

• Microneedling treatments

• Anti-ageing facial treatments

• Hair and scalp treatments

• Professional cosmetology consultations

Services displayed on our website may change from time to time.

Descriptions, images and information provided on our website are intended to explain the nature of our Services and do not guarantee a particular treatment result.

3. Consultations and Treatment Suitability

Not every treatment is suitable for every client.

Before providing certain Services, we may require you to complete a consultation, treatment questionnaire, consent form or provide relevant information regarding your health.

This may include information concerning:

• Medical conditions

• Allergies

• Medications

• Previous aesthetic or cosmetic procedures

• Pregnancy or breastfeeding where relevant

• Skin or scalp conditions

• Other information reasonably required to assess treatment suitability

You agree to provide complete and accurate information relevant to your treatment.

Failure to disclose relevant information may affect our ability to safely or appropriately provide a Service.

We reserve the right to refuse, postpone, modify or discontinue a treatment where the practitioner reasonably considers that the treatment may not be appropriate or suitable for you.

4. Informed Consent

Certain treatments may require your informed consent before treatment begins.

Where applicable, the practitioner will explain relevant information concerning the treatment, including its intended purpose, expected effects, limitations and any relevant precautions.

You may ask questions before deciding whether to proceed with a treatment.

Providing consent does not affect any statutory rights available to you.

5. Treatment Results

Results from aesthetic and cosmetology treatments vary between individuals.

Factors including age, skin condition, scalp condition, lifestyle, medical history, previous treatments and individual response may affect treatment results.

Any photographs, descriptions, examples or information displayed on our website are illustrative and should not be interpreted as a guarantee that you will achieve the same result.

We do not guarantee any specific cosmetic outcome.

However, this does not affect our obligation to provide Services with appropriate care and skill or any rights you have under applicable consumer law.

6. Bookings

When you submit a booking through our website, you are requesting to purchase and schedule a Service.

A booking is confirmed once you receive confirmation from us.

Please check all booking information carefully, including:

• Selected treatment or consultation

• Appointment date

• Appointment time

• Price

• Contact information

If any information is incorrect, please contact us as soon as possible at info@luresto.com.

We reserve the right to refuse or cancel a booking where reasonably necessary, including where a Service is unavailable, a pricing or booking error has occurred, or the requested treatment is not considered suitable.

If we cancel a prepaid appointment before the Service has been provided, you will be offered an appropriate rescheduling or refund option.

7. Appointment Cancellations and Rescheduling

Appointment cancellations, rescheduling requests, missed appointments and refunds are governed by our Cancellation & Refund Policy.

If you need to cancel or reschedule an appointment, please contact us as early as possible.

Appointments cancelled less than 24 hours before the scheduled appointment time and missed appointments may not be eligible for a refund, subject to your statutory rights and the terms of our Cancellation & Refund Policy.

8. Late Arrivals

Please arrive on time for your appointment.

If you arrive late, we may need to shorten your treatment in order to avoid affecting other appointments.

Where there is insufficient time to provide the treatment appropriately and safely, we may need to reschedule the appointment.

Any cancellation or rescheduling consequences will be handled in accordance with our Cancellation & Refund Policy.

9. Prices and Payment

Prices displayed on our website are shown in GBP unless otherwise stated.

The applicable price will generally be the price displayed when your booking is submitted.

We reserve the right to change prices at any time. Price changes will not normally affect appointments that have already been confirmed and paid for.

Payment may be required at the time of booking.

You agree to provide accurate and authorised payment information when completing a transaction.

We may cancel or refuse a transaction where payment cannot be processed or where we reasonably suspect unauthorised or fraudulent activity.

10. Promotions and Special Offers

From time to time, we may offer promotions, discounted treatments or other special offers.

Additional terms may apply to a particular promotion.

Promotional offers may be:

• Available for a limited period

• Limited to selected Services

• Subject to appointment availability

• Non-combinable with other promotions

Where specific promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

11. Relationship with Shopify

Luresto is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with Luresto.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Luresto, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Luresto.

12. Privacy

Personal information collected through our website and Services is processed in accordance with our Privacy Policy.

Because our website is hosted by Shopify, certain information may also be processed by Shopify in accordance with Shopify's applicable privacy practices.

Some treatments may require us to collect health or treatment-related information where necessary to assess treatment suitability.

Please review our Privacy Policy for further information about how personal information is collected, processed, stored and protected.

13. Intellectual Property

Unless otherwise stated, the content available through our website, including:

• Text

• Branding

• Logos

• Graphics

• Photographs

• Videos

• Service descriptions

• Website design

is owned by or licensed to Luresto and is protected by applicable intellectual property laws.

You may use our website for personal and non-commercial purposes.

You may not reproduce, distribute, republish, commercially exploit or modify our website content without our prior permission unless permitted by law.

14. Third-Party Links and Services

Our website may contain links to websites, payment services, social media platforms or other services operated by third parties.

We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

Your use of third-party services may be subject to separate terms and privacy policies provided by those third parties.

15. Website Information

We take reasonable steps to ensure that information displayed on our website is accurate and current.

However, information may occasionally contain typographical errors, inaccuracies or omissions relating to matters such as:

• Service descriptions

• Prices

• Appointment availability

• Promotions

• Treatment information

We reserve the right to correct errors and update website information where reasonably necessary.

Where an error materially affects an existing booking, we will contact you where appropriate.

16. Prohibited Uses

You may use our website and Services only for lawful purposes.

You must not use the website:

• For unlawful or fraudulent purposes

• To provide false or misleading information

• To interfere with the operation or security of the website

• To introduce viruses, malware or other harmful material

• To attempt unauthorised access to our systems or accounts

• To collect personal information about other users without authorisation

• To impersonate another person

• To infringe intellectual property or privacy rights

• To harass, threaten or abuse our employees, practitioners or other persons

• To use automated systems in a way that disrupts or places unreasonable demands on our Services

We may restrict or terminate access to our Services where we reasonably believe these Terms have been materially violated.

17. Feedback and Reviews

If you voluntarily provide feedback or submit a review, you confirm that the information you provide is based on your genuine experience and does not infringe the rights of another person.

We may display reviews or feedback submitted to us where permitted.

You must not knowingly submit false, defamatory, unlawful, abusive or misleading content.

18. Service Availability

We do not guarantee that every treatment, practitioner, appointment date or appointment time will always be available.

We may modify, suspend or discontinue Services where reasonably necessary.

Where a confirmed prepaid appointment is affected by a change initiated by us, we will contact you and provide an appropriate solution, which may include rescheduling or refunding the affected Service.

19. Website Availability

We aim to keep our website accessible and functioning correctly.

However, we cannot guarantee that website access will always be uninterrupted or error-free.

Temporary interruptions may occur due to maintenance, technical problems, service providers or circumstances outside our reasonable control.

20. Liability

Nothing in these Terms excludes or restricts any liability that cannot lawfully be excluded or restricted.

In particular, nothing in these Terms affects your statutory consumer rights or limits liability for death or personal injury caused by negligence where such liability cannot legally be excluded.

We are responsible for providing our Services with appropriate care and skill.

We are not responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control, except where applicable law provides otherwise.

We are also not responsible for adverse consequences that arise directly from materially inaccurate or incomplete information provided by a client regarding matters relevant to treatment suitability, except where we remain legally responsible notwithstanding that information.

21. Personal Belongings

Clients are responsible for taking reasonable care of their personal belongings when visiting our premises.

Please avoid bringing unnecessary valuable items to appointments.

Nothing in this section excludes any responsibility we may have where loss or damage results from our negligence or where liability cannot lawfully be excluded.

22. Changes to Services or Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, website functionality or legal requirements.

The current version of the Terms will be published on our website together with the date of the most recent update.

Where required by applicable law, we will provide appropriate notice of material changes.

23. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply to the maximum extent legally permitted and the remaining provisions will continue in effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Cancellation & Refund Policy and other applicable policies displayed on our website, constitute the terms governing your use of our website and Services.

Nothing in these Terms limits rights that cannot legally be limited or excluded.

25. Governing Law

These Terms and any contracts for Services entered into through our website are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

Nothing in this section deprives a consumer of any mandatory rights or protections available under applicable law.

26. Contact Information

Questions regarding these Terms of Service, appointments or our Services can be sent to:

Luresto

Email: info@luresto.com
Company number: 17394069
Phone: +447656756785
Address: 167-169 Great Portland Street, London W1W 5PF, United Kingdom